We always let you know whether or not your account has been approved and we aim to respond to every request within 1 business day.

Check your inbox for the 'Activate your Hem Pro account' email and click on the link to confirm your application and login details. You can browse the Hem Pro website in the meantime but won't be able to see prices with your applied discount nor checkout until you have activated your account. Navigate to the Hem Pro site by using the region selector in the menu. You will see the Hem Pro logo once you have arrived on the Pro site.

Don’t forget to check your Spam folder as well and, if you still can't find a reply please reach out to us at [email protected] or give us a call on +46 859 50 09 09 (EU) or 310-980-3029 (US).