We want you to be 100% satisfied with your purchase from Hem!

You may submit a request to return your undamaged and unused Hem purchase in its original packaging within 14 days of receipt. Please contact our customer team at [email protected] with your order number and the reason of the return and we'll send you all the details.

The customer is responsible for any shipping charges associated with returning the order to our warehouse (located in Illinois for our US and Canada orders, and in Poland for EU and UK orders) and the return can be made using the carrier of your choice. If you don’t have the original packaging anymore, please note that a repack fee will be applied and deducted from the refund: 5% for freight items and $10/10€ for parcel return.